Between the 24th December 2024 and 1st January 2025, our customer experience opening hours will be as follows:

Wednesday 24th: 8am-3pm
Christmas Day: CLOSED
Boxing Day: CLOSED
Saturday 27th: 9am-5:30pm
Sunday 28th: 10am-4pm
Monday 29th: 8am-5:30pm
Tuesday 30th: 8am-5:30pm
Wednesday 31st: 9am-3pm
Thursday 1st: CLOSED

Your local Neptune store should be your main point of contact, either in person, over the phone, or by email. Find your nearest store here.

Alternatively, fill out our contact form below and we'll get back to you as soon as possible. You can also phone or email our customer experience team directly using the details below.

Check the status of an existing order and find its delivery tracking information here.