Get in touch
Your local Neptune store should be your main point of contact, either in person, over the phone, or by email. Find your nearest store here.
Alternatively, fill out our contact form below and we'll get back to you as soon as possible. You can also phone or email our customer experience team directly using the details below.
Check the status of an existing order and find its delivery tracking information here.
Our Customer Experience opening hours during Easter will be as follows:
Good Friday: 10:00am-4:00pm
Saturday 19th: 9:00am-5:30pm
Easter Sunday: CLOSED
Easter Monday: 10:00am-4:00pm
Our Easter opening hours at our Support Office:
(Trade & Contract, Support Office Reception & Home Delivery Bookings Team)
Good Friday: CLOSED
Easter Monday 21st: CLOSED
Support Office
Neptune (Europe) Ltd
Blagrove, Swindon, Wiltshire, SN5 8YG, United Kingdom
Customer Experience
01793 934 011
Monday to Friday (8am-6pm), Saturday (9am-5:30pm), Sunday (10am-4pm)
customerexperience@neptune.com
Support Office Reception
01793 427 300
Monday to Friday (8:30am-5pm)
Home Delivery Bookings Team
01793 934 004
Monday to Friday (8am-6pm)
Trade & Contract Enquiries
01793 427 319
Trade: tradeservices@neptune.com
Contract: contractservices@neptune.com
Monday to Friday: 9am to 5pm
Saturday: Closed
Sunday: Closed