Get in touch
Your local Neptune store should be your main point of contact, either in person, over the phone, or by email. Find your nearest store here.
Alternatively, fill out our contact form below and we'll get back to you as soon as possible. You can also phone or email our customer experience team directly using the details below.
Check the status of an existing order and find its delivery tracking information here.
Head office
Neptune (Europe) Ltd
Blagrove, Swindon, Wiltshire, SN5 8YG, United Kingdom
Home Delivery Bookings Team
01793 934 004
Monday to Friday (8am-6pm)
Customer Experience
01793 934 011
Monday to Friday (8am-6pm), Saturday (9am-5:30pm), Sunday (10am-4pm)
customerexperience@neptune.com
Head Office Reception
01793 427 300
Monday to Friday (8:30am-5pm)
Christmas opening hours
Between the 24th December 2024 and 1st January 2025, our customer experience opening hours will be as follows:
Tuesday 24th: 9am-3pm
Christmas Day: CLOSED
Boxing Day: CLOSED
Friday 27th: 9am-5:30pm
Saturday 28th: 9am-5:30pm
Sunday 29th: 10am-4pm
Monday 30th: 9am-5:30pm
Tuesday 31st: 9am-3pm
Wednesday 1st: 10am-4pm